Telehealth & Medical Disclosures

Effective Date: February 1, 2026

Last Updated: February 1, 2026

This page explains the nature of telehealth services provided by Synchrony Health & Wellness, including important disclosures regarding medical care, prescribing practices, and limitations of services.

1. Telehealth Services & Consent

Synchrony Health & Wellness provides healthcare services via telehealth, which involves the use of electronic communication technologies to deliver medical care remotely.

By scheduling or participating in a telehealth visit with Synchrony Health & Wellness, you acknowledge and consent to receiving healthcare services through telehealth.

Telehealth Acknowledgment

You understand and agree that:

• Telehealth services involve electronic transmission of medical information
• Telehealth may include audio, video, and/or electronic communications
• There are potential risks, including technical failures or unauthorized access, despite safeguards
• Telehealth may not be appropriate for all medical conditions
• You may withdraw consent for telehealth services at any time

You confirm that you are physically located in the state of Texas at the time of your telehealth visit.

2. Medical Disclaimer

The information provided on this website and through general communications is for informational and educational purposes only and does not constitute medical advice.

• Accessing this website does not establish a provider–patient relationship
• Medical advice, diagnosis, and treatment are provided only during scheduled telehealth appointments
• Telehealth services are not intended to replace in-person care when clinically necessary

Telehealth services are not appropriate for medical emergencies.

If you are experiencing chest pain, shortness of breath, severe symptoms, or any medical emergency, call 911 or go to the nearest emergency room immediately.

3. Scope of Services

Synchrony Health & Wellness is a Nurse Practitioner–led telehealth practice providing medical services in accordance with applicable federal and Texas state laws.

Services may include:

• Virtual medical evaluations
• Diagnosis and treatment when clinically appropriate
• Health education and counseling
• Medical weight management
• Hormone therapy
• Review and ordering of laboratory studies when indicated

Some services may require in-person evaluation or referral to another provider.

4. Prescribing Practices

• Prescriptions are issued only when medically appropriate and within the provider’s scope of practice
• No prescription is guaranteed as part of any visit
• Certain medications may not be prescribed via telehealth
• Prescribing decisions are based on medical history, clinical evaluation, and applicable laws
• Laboratory testing may be required before initiating or continuing certain treatments

Informational or wellness-only consultations do not include diagnosis or prescription of medications.

5. Medical Weight Loss & Specialty Services

Participation in specialty services, including medical weight management and hormone therapy, requires medical eligibility.

• Results vary and are not guaranteed
• Ongoing monitoring and follow-up visits may be required
• Medications may carry risks and side effects
• Treatment plans may be adjusted, paused, or discontinued based on clinical judgment

6. Patient Responsibilities

By using our services, you agree to:

• Provide accurate and complete health information
• Inform the provider of changes in your health status
• Follow treatment recommendations or discuss concerns openly
• Seek emergency care when symptoms fall outside the scope of telehealth

7. Limitation of Services

Telehealth has inherent limitations, including the inability to perform physical examinations in person. The provider may determine that telehealth is not appropriate for certain conditions and may recommend in-person care or referral.

8. Governing Law

These services and disclosures are governed by the laws of the State of Texas.

9. Updates to This Policy

Synchrony Health & Wellness reserves the right to update this policy at any time. Changes will be posted on this page with an updated effective date.