Telehealth Consent & Patient Policies

Effective Date: February 1, 2026

Last Updated: February 1, 2026

Synchrony Health & Wellness (“we,” “us,” or “our”) is committed to protecting your privacy and safeguarding your personal and health information in accordance with applicable federal and state laws, including the Health Insurance Portability and Accountability Act of 1996 (HIPAA).

Information We Collect

We may collect personal and health information including, but not limited to:

• Name, date of birth, contact information
• Medical history and intake information
• Appointment and billing information
• Communications with our practice
• Technical data such as IP address and cookies

Use of Protected Health Information (PHI)

We use and disclose PHI only as permitted by law for:

• Treatment
• Payment
• Healthcare operations
• Legal and regulatory compliance

Your Rights

You have the right to:

• Access your medical records
• Request amendments to your information
• Request restrictions on certain disclosures
• Receive an accounting of disclosures
• File a complaint without retaliation

Requests may be submitted through the secure contact methods listed on our website.

Data Security

We implement administrative, technical, and physical safeguards to protect your information. However, no system is completely secure, and we cannot guarantee absolute security.